Introduction
Andreia Pty Ltd (“we”, “us” and “our”) regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact Andreia at hello@andreia.com.au.
This site, operated by Andreia Pty Ltd has been created to provide information about our organisation to our website visitors (“you”, “your”) and to provide authorised and registered customers access to the Andreia Online portal.
The object of this privacy policy is to protect and maintain the privacy, accuracy and security of your personal information in accordance with the Privacy Act 1998 (Cth)(the Act).
Andreia Pty Ltd is a service which provides information and methodology to assist you to improve your outcome and achieve your goals.
As part of this service, Andreia is the recipient of its Client’s personal information. As such we must observe certain provisions within the Act.
Information we Collect
In order to use the website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by us collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
This information is collected when you voluntarily provide it or utilize services provided by us.
Andreia will not collect personal information unless it is necessary for one or more of our functions or activities. The information will be collected lawfully and fairly, and not in an unreasonably intrusive way.
When we collect information we will take reasonable steps to ensure Clients are made aware of that collection, how to contact us to access the information, how and why we collected the information, and what we will do with it, unless specific exemptions apply.
Sensitive information will only be collected with your consent, unless specific exemptions apply.
We may also collect certain non-identifiable information via our website which is collected passively using various technologies and cannot be used to specifically identify you. This information may be included in databases owned and maintained by us, our agents or service providers. We may use this information to track, for example, the total number of visitors to our website. Additionally, in operating this website, we may use technology called “cookies”. A cookie is a piece of information that the computer which hosts our website gives to your browser when you access our website. Our cookies provide additional functionality to the website and help us analyse its usage more accurately.
The only personal information that a cookie can contain is information provided by you. If you do not wish to accept a cookie, you must take steps prohibit your computer from accepting the cookie. Access to some of Andreia’s secured websites may require the use of cookies.
Use of Collection Information
Any details collected from customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. Communications uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at hello@andreia.com.au. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party. Third Parties may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Andreia does not share any information with third parties for any unknown or unrelated uses.
Disclosure of your Personal Information
Andreia do not generally use or disclose personal information about individuals other than for the purpose disclosed at the time of collection. If another use is proposed, we will seek further consent, unless that other purpose is related to the original purpose of collection.
Personal information provided by you in order to access our Services will be used by us to provide you with access to such services and to monitor your use of such services.
We do not sell, trade or transfer personal information to third parties. However, you acknowledge and agree that we may share your personal information with third party contractors engaged by us to assist in providing the Services.
We may also collect your personal data and other non-identifiable information collected through this website to help us improve the content and functionality of this website and to better understand our users and improve our services.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at hello@andreia.com.au.
Data Quality
We take all reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up to date. When the information is no longer needed, we take reasonable steps to destroy or permanently de-identify personal information.
Sources of Credit and Other Information
Andreia may collect personal information directly from our subscribers, suppliers or from public sources. These organisations may supply your name, address (current and previous), date of birth, gender, drivers licence number, employer, occupation and the type of account applied for.
The public sources of information include Court records, together with other publications and databases that are publicly available.
Your Personal Information Online
To provide the Services, we operate a website through which Clients may govern their relationship with Andreia.
You can use this website without providing any personal information. However, if you choose not to provide any personal information you may not be able to use certain services provided by www.Andreia.com.au.
To grant you access to our protected and secured sites, we collect and store the your personal information, including registration data (name, address, email address, telephone number etc) and response data. By creating an account with Andreia, you allow us to store this personal information. You may remove yourself from Andreia’s database at any time.
Access to content on Andreia’s website will require a username and password. In some cases, failure to provide personal information may prevent you from accessing certain Andreia sites containing the Services. By accessing and using our website, you agree to accept responsibility for maintaining the confidentiality of the username and password selected by you to access the website.
Personal information collected through the Andreia website will be used to support you relationship with us and to improve the operation of the website.
Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links to other websites
This Privacy Policy applies only to Andreia Pty Ltd and this website. Our website may contain links to other websites which are not operated or controlled by Andreia. The policies and procedures we describe here do not apply to these third party sites, and the links from these sites do not imply that Andreia endorses or has reviewed the third party site.
We suggest contacting those sites directly for information on their Privacy Policies.
Information on Your File
The information on a Client’s file may include some or all of the following: –
- Name
- Last reported addresses
- Date of birth
- Gender
- Payment default records
- Contact information
- Information Not On Your File
Andreia does not hold or report any non-business related personal details about individuals, including: –
- Political, social, religious or ethical opinions, beliefs or affiliations
- Criminal records
- Colour, race, ethnic or national origins
- Sexual orientation or sexual life.
Storage Of Information
Sophisticated electronic security systems are employed to ensure that access to information is restricted to authorised users only. Any authorised use that accesses or views personal information is recorded electronically as doing so.
You acknowledge and agree that authorised users may include third party contractors engaged by us to assist in providing the Services to you.
Your Privacy Rights
As an Australian citizen or resident, you have certain rights with regard to the personal information held about you. More specifically, you have the right to: –
- Access your own personal record
- Request incorrect information be amended or a statement detailing the request made to be added to your personal information
- Expect the information to be safely stored, and used by or disclosed to authorised users
- Expect the data to be accurate and consistent in accordance with sound practices of record keeping and information systems management
Accessing Your Personal Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at hello@andreia.com.au .
Correction of your Personal Information
If you believe that any information held by us is incorrect or out of date, you may, of course, ask us to correct it.
There is no fee for requesting access to your information, however, we may charge you the reasonable cost of processing your request.
If you would like to gain access to and correct the personal information we hold about you, please contact us by writing to the address below:
Privacy Officer
Andreia
36 Paperbark Circuit,
Moggill, Qld, 4113
If you are not satisfied with the response received, you may contact the Federal Privacy Commissioner by:
- Telephoning 1300 363 992; or
- Writing to the Director of Complaints, Office of the Federal Privacy Commissioner, GPO Box 5218, Sydney NSW 1042.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.
Contacting Us
If there are any questions regarding this Privacy Policy, you may contact us using the information below:
Privacy Officer
Andreia
36 Paperbark Circuit,
Moggill, Qld, 4113